Custom Engraved Wooden Block, Anniversary Mementos, Family Story Ornament, Valentines Day Gift, Gift For New Family

1. Shipping Information

• All orders are processed within 2–5 business days (excluding weekends and holidays). Delivery Time = Processing Time 2–5 days + Shipping Time
• Orders can be cancelled or modified within 4 hours after being placed.
• The above time frame applies to standard shipping methods.
• You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Estimates

We offer worldwide shipping with estimated delivery times as follows:

Please note:

1. More than 97% of packages will arrive on schedule. However, there may be occasional delays caused by severe weather, customs inspections, or incorrect shipping information. Don’t hesitate to contact us if this happens.
2. If you’d like to request express shipping, please contact our Modify or Cancel Order Center.
3. For modification orders, production time may be extended by 1–2 days.
4. For deliveries to P.O. boxes, please ensure your address includes a full 4- or 5-digit ZIP code.
5. Tracking information will be sent to your email once your order is ready for dispatch.
6. Please ensure all delivery information is correct. Incomplete or incorrect details may cause shipping delays or return-to-sender issues. Customs clearance can also result in additional delays.
7. Be sure to provide your full and accurate address. Packages returned to us due to incomplete addresses cannot be re-shipped without additional postage fees.

Most packages (97%) arrive on time. Orders sometimes arrive later than estimated due to:

• Incorrect or incomplete address
• Missing apartment, building, or floor number
• Severe weather conditions
• International customs inspections

If your package does not arrive within the estimated timeframe, we will offer a RESEND or REFUND upon your request. Please email us at support@thercrafts.com and we’ll make it right!

3. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order using the link provided in your shipping confirmation email.

4. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees.
• These charges are determined by your country’s customs policies and are the customer’s responsibility.
• We recommend checking with your local customs office for details before placing your order.

5. Shipping Restrictions

• We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).
• Certain remote areas may experience longer delivery times.

6. Lost, Stolen, or Damaged Packages

• The R Crafts is not responsible for lost or stolen packages once marked as delivered.
• If your package is lost during transit, please contact us at support@thercrafts.com for assistance.
• If your package arrives damaged, please contact us within 48 hours with photos of the damage so we can assist with a replacement or refund.

7. Contact Us

If you have any questions about shipping, please reach out to us at support@thercrafts.com

Made by The R Crafts
Materials: Solid Oak Wood, Glass Panels

📸 Personalised Solid Oak Double Photo Frame
Celebrate life’s most meaningful moments with our premium handcrafted solid oak double photo frame. Designed with a fresh light oak finish and elevating mount, this frame can be engraved with your choice of words, names, or dates, making it a truly personal keepsake.

Perfect for weddings, 5th anniversaries, or as a thoughtful gift for grandparents, parents, or couples, this frame holds two 6x4 photos side by side — the ideal way to display cherished memories.

✨ Features

• Handcrafted from solid oak with a natural finish

• Twin aperture design for two 6x4 photographs

• Personalisation available in handwritten or standard font

• Flexible orientation: overall portrait (photos landscape) or overall landscape (photos portrait)

• Wall mountable with brackets or freestanding with stand attached

• Glass panels and hardboard backing ensure durability

🎁 Perfect For

• Weddings and milestone anniversaries (especially 5th anniversary – traditionally wood)

• Grandparents’ gifts with treasured family photos

• A heartfelt keepsake for loved ones on birthdays, holidays, or special occasions