Personalized Acrylic Light – MOM Letters with Photos

1. Shipping Information

• All orders are processed within 2–5 business days (excluding weekends and holidays). Delivery Time = Processing Time 2–5 days + Shipping Time
• Orders can be cancelled or modified within 4 hours after being placed.
• The above time frame applies to standard shipping methods.
• You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Estimates

We offer worldwide shipping with estimated delivery times as follows:

Please note:

1. More than 97% of packages will arrive on schedule. However, there may be occasional delays caused by severe weather, customs inspections, or incorrect shipping information. Don’t hesitate to contact us if this happens.
2. If you’d like to request express shipping, please contact our Modify or Cancel Order Center.
3. For modification orders, production time may be extended by 1–2 days.
4. For deliveries to P.O. boxes, please ensure your address includes a full 4- or 5-digit ZIP code.
5. Tracking information will be sent to your email once your order is ready for dispatch.
6. Please ensure all delivery information is correct. Incomplete or incorrect details may cause shipping delays or return-to-sender issues. Customs clearance can also result in additional delays.
7. Be sure to provide your full and accurate address. Packages returned to us due to incomplete addresses cannot be re-shipped without additional postage fees.

Most packages (97%) arrive on time. Orders sometimes arrive later than estimated due to:

• Incorrect or incomplete address
• Missing apartment, building, or floor number
• Severe weather conditions
• International customs inspections

If your package does not arrive within the estimated timeframe, we will offer a RESEND or REFUND upon your request. Please email us at support@thercrafts.com and we’ll make it right!

3. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order using the link provided in your shipping confirmation email.

4. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees.
• These charges are determined by your country’s customs policies and are the customer’s responsibility.
• We recommend checking with your local customs office for details before placing your order.

5. Shipping Restrictions

• We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).
• Certain remote areas may experience longer delivery times.

6. Lost, Stolen, or Damaged Packages

• The R Crafts is not responsible for lost or stolen packages once marked as delivered.
• If your package is lost during transit, please contact us at support@thercrafts.com for assistance.
• If your package arrives damaged, please contact us within 48 hours with photos of the damage so we can assist with a replacement or refund.

7. Contact Us

If you have any questions about shipping, please reach out to us at support@thercrafts.com

Transform your favorite memory with your loved ones into a home decoration with our Acrylic Plaque. A perfect keepsake to celebrate any special occasions such as birthdays, housewarmings, Mother’s Day, Father’s Day, Valentine’s Day, etc.

It is also an exquisite décor on your office desk and let the memories warm you inside at your workplace. Never stop seeing and feeling your loved one’s presence and keep motivated more everyday!

Product details:

Made of see-through acrylic
Comes in 3 sizes: 3.4” x 4.7”, 4.3” x 5.9”, 5.2” x 7.87”
Thickness: 0.55”
Stands on its own, no base needed
1-side printed, the other side is reflected backward
Actual color may be slightly different from the image due to different monitor and light effects.
Please allow 0.2 - 0.8” differences due to manual measurement.
Personalization:

Please fill in the required fields and carefully double-check the spelling.
To ensure the best looking, please use standard English only and exclude special characters.

Let’s create your own and click “Customize” NOW to get yours!