Personalized anchor with heart as a housewarming gift for couples or weddings

1. Shipping Information

• All orders are processed within 2–5 business days (excluding weekends and holidays). Delivery Time = Processing Time 2–5 days + Shipping Time
• Orders can be cancelled or modified within 4 hours after being placed.
• The above time frame applies to standard shipping methods.
• You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Estimates

We offer worldwide shipping with estimated delivery times as follows:

Please note:

1. More than 97% of packages will arrive on schedule. However, there may be occasional delays caused by severe weather, customs inspections, or incorrect shipping information. Don’t hesitate to contact us if this happens.
2. If you’d like to request express shipping, please contact our Modify or Cancel Order Center.
3. For modification orders, production time may be extended by 1–2 days.
4. For deliveries to P.O. boxes, please ensure your address includes a full 4- or 5-digit ZIP code.
5. Tracking information will be sent to your email once your order is ready for dispatch.
6. Please ensure all delivery information is correct. Incomplete or incorrect details may cause shipping delays or return-to-sender issues. Customs clearance can also result in additional delays.
7. Be sure to provide your full and accurate address. Packages returned to us due to incomplete addresses cannot be re-shipped without additional postage fees.

Most packages (97%) arrive on time. Orders sometimes arrive later than estimated due to:

• Incorrect or incomplete address
• Missing apartment, building, or floor number
• Severe weather conditions
• International customs inspections

If your package does not arrive within the estimated timeframe, we will offer a RESEND or REFUND upon your request. Please email us at support@thercrafts.com and we’ll make it right!

3. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order using the link provided in your shipping confirmation email.

4. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees.
• These charges are determined by your country’s customs policies and are the customer’s responsibility.
• We recommend checking with your local customs office for details before placing your order.

5. Shipping Restrictions

• We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).
• Certain remote areas may experience longer delivery times.

6. Lost, Stolen, or Damaged Packages

• The R Crafts is not responsible for lost or stolen packages once marked as delivered.
• If your package is lost during transit, please contact us at support@thercrafts.com for assistance.
• If your package arrives damaged, please contact us within 48 hours with photos of the damage so we can assist with a replacement or refund.

7. Contact Us

If you have any questions about shipping, please reach out to us at support@thercrafts.com

⚓ Unique design: Each wooden anchor is made by hand and is unique.
⚓ High-quality materials: We only use premium, sustainable wood for durability and elegance.
⚓ Practical size: The anchor is not only suitable as a decorative element, but also as a useful hanger for keys or small accessories.
⚓ Warm design: The individual engraving with the exact coordinates of the home gives the wooden anchor a personal touch.
⚓ Ideal Housewarming Gift: Impress your loved ones with a gift that is not only stylish but also creates an emotional connection to your new home.

The personalized wooden anchor is produced sustainably and fairly in Bavaria, the heart of the Alps. The wood comes from regional wood dealers to ensure closeness to nature.

Each anchor is sanded by hand and treated with a vegan oiling. The oiling consists of natural linseed oil, which is certified according to DIN EN 71-3, which makes it suitable for contact with children's toys and 100% food-safe.

It is important to us that you get a product that not only decorates the rooms of your loved ones, but also represents a lasting reminder of their home.