Custom Wooden Photo Blocks Collage – Stackable Wood Photo Block Set, Family & Personalized Picture Gift

1. Shipping Information

• All orders are processed within 2–5 business days (excluding weekends and holidays). Delivery Time = Processing Time 2–5 days + Shipping Time
• Orders can be cancelled or modified within 4 hours after being placed.
• The above time frame applies to standard shipping methods.
• You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Estimates

We offer worldwide shipping with estimated delivery times as follows:

Please note:

1. More than 97% of packages will arrive on schedule. However, there may be occasional delays caused by severe weather, customs inspections, or incorrect shipping information. Don’t hesitate to contact us if this happens.
2. If you’d like to request express shipping, please contact our Modify or Cancel Order Center.
3. For modification orders, production time may be extended by 1–2 days.
4. For deliveries to P.O. boxes, please ensure your address includes a full 4- or 5-digit ZIP code.
5. Tracking information will be sent to your email once your order is ready for dispatch.
6. Please ensure all delivery information is correct. Incomplete or incorrect details may cause shipping delays or return-to-sender issues. Customs clearance can also result in additional delays.
7. Be sure to provide your full and accurate address. Packages returned to us due to incomplete addresses cannot be re-shipped without additional postage fees.

Most packages (97%) arrive on time. Orders sometimes arrive later than estimated due to:

• Incorrect or incomplete address
• Missing apartment, building, or floor number
• Severe weather conditions
• International customs inspections

If your package does not arrive within the estimated timeframe, we will offer a RESEND or REFUND upon your request. Please email us at support@thercrafts.com and we’ll make it right!

3. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order using the link provided in your shipping confirmation email.

4. Customs, Duties & Taxes

• International orders may be subject to customs duties, taxes, or import fees.
• These charges are determined by your country’s customs policies and are the customer’s responsibility.
• We recommend checking with your local customs office for details before placing your order.

5. Shipping Restrictions

• We do not ship to P.O. Boxes or military addresses (APO/FPO/DPO).
• Certain remote areas may experience longer delivery times.

6. Lost, Stolen, or Damaged Packages

• The R Crafts is not responsible for lost or stolen packages once marked as delivered.
• If your package is lost during transit, please contact us at support@thercrafts.com for assistance.
• If your package arrives damaged, please contact us within 48 hours with photos of the damage so we can assist with a replacement or refund.

7. Contact Us

If you have any questions about shipping, please reach out to us at support@thercrafts.com

Made by The R Crafts
Materials: Wood

✦ Why you’ll love them
Hand-finished solid walnut — each block is cut from genuine walnut wood, sanded smooth, and sealed with a clear, natural finish for a silky feel (no stains or dyes).

Modular & stackable — start with 3 blocks and add up to 12; rearrange them anytime.

Optional engraved base — choose plain, custom text, or one of four decorative designs.

Gift-ready — arrives in eco-friendly packaging with a care card, perfect for weddings, anniversaries, graduations, and more.

✦ Size & Materials

(Minor variations are part of the handmade charm.)

✦ How to Order

1. Select “Set Size & Base” in the first dropdown.
   Example: “7 Blocks + Base”.

2. Choose a “Design Style” in the second dropdown: Plain, Text Only, or Design 1–4.

3. Personalisation box: write your base text (or type “No base”).

4. Checkout — then send your photos via email: support@thercrafts.com

   • Up to one photo per block, JPEG or PNG, 1500 px or larger.

✦ Production & Shipping

• Crafting time: 5 – 7 business days.

• Need it fast? Upgrade to Express at checkout.

✦ FAQs

Can I use fewer photos than blocks?
Yes — we’ll repeat a favourite image or leave a stylish blank wood face.

Will my colours look exactly the same?
Wood grain gives each block subtle warmth, so slight colour shifts are normal and beautiful.

Do you edit my pictures?
Light cropping and basic colour balance are included. Let us know if a photo needs special attention.